Return Policy

If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order.

If you believe your product is defective or damaged upon receipt, please send an email with a description of the defect, a close-up photo and your order number to support@theluckycat.co. Our support team will get back to you as soon as possible to guide you through the next steps.

If, upon inspection, we determine that the product is defective, we reserve the right to replace the product or issue you a store credit, depending on the nature of the defect. Ceramic products are inherently fragile, therefore, we do not cover any breakage of any used product, or due to improper use or normal wear and tear.

Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.